![]() Of course, Adobe apparently had a big update today and now it's trying to download everything again. It actually stopped installing around 85%, but it acted like it had finished installing, and I was able to click on my desktop icon and run the program.Īfter a couple tries I was also able to install my apps and got everything running. and I managed to install the regular CC installer. I had disabled my Norton 360 antivirus and firewall, but made the discovery that Norton VPN was still running in the background even though it was not activated in the Norton control panel (!?!?!) Unable to kill it permanently, I ultimately tried installing it with Norton running and VPN turned on. However, I managed to spend some time digging around in the install logs and kept finding error codes (I think 201?) that my connection to the Adobe server was timing out. I tried downloading and installing a new certificate (I am running Windows 10 Home, which does not use Local Group Policy Editor). So over the weekend I spent working continuing to try to figure out what my issue is. But it certainly doesn't make me any happier not being able to get any utility out of my expensive (for me) Adobe subscription fees. I do see online that many, many other people seem to be having similar problems. It may have coincided with a Windows Update, but I can't be certain of this. This problem has only just started within the past couple weeks. I'll also mention that I don't have any problem downloading large files from other websites. ![]() Even if I was able to somehow get my apps installed, the CC installer will hang whenever trying to update them. I have limited space on my C: drive and need to install apps to a different drive, which as far as I have been able to ascertain, you cannot do with directly downloaded Adobe apps. However, the installer will hang whenever I try to install apps. ![]() I have been successful in installing the alternate download option you mentioned. Using the administrator account was not successful in using either the regular CC installer (always hangs at 18%) or the file you linked (keep getting error code 72). I've never had this much trouble with Adobe in the 20+ years I've been using their products.Īny assistance or suggestions what else I might try would be appreciated. I'm a professional graphic designer and don't think it's unreasonable to expect that Creative Cloud keep my apps as up to date as possible. But I haven't seen anywhere to manually download upates. I haven't had any problem downloading and installing the program files manually. The download process goes for a little while and then it just hangs. I have the same problem downloading the updates. ![]() I suppose that is a nice work-around, except that the apps are still telling me that they need to be updated. Tech support had me download and install the files manually. I first noticed the problem a little over a week ago when I noticed nearly all my Adobe apps had not updated in quite some time. I just finished completely reinstalling Windows 10 and I am still having the same trouble. I've tried uninstalling and reinstalling, and cleaning with the adobe cleaning tool. My network activity seems to be going fine until the communication just falls off to nothing. Whenever I try to download the Creative Cloud App or an application through Creative Cloud, the installation just.stops. I've tried everything I've been able to research from the internet about methods to fix my issue(s). ![]()
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